2026 kicks off with exciting upgrades across loyalty, ordering, kitchen operations, catering, and multi-venue control. These updates focus on removing friction where it hurts most: getting the right offer to the right customer, making loyalty visible and usable, keeping kitchens moving at peak, bringing catering properly into POS, and giving head office real control across venues.

Send Perks Based on Specific Criteria

On Abacus and OrderUp Blue (Alpha)

Personalised promotions are now within reach for every Abacus merchant. Venues can target the right customers at the right moment based on customer behaviour. This gives operators tighter control, stronger ROI, and campaigns that drive visits.

Key benefits:

• Higher campaign ROI by replacing blanket discounts with precise targeting

• Stronger reactivation of dormant customers using automated behavioural rules

• Better control for multi-location groups with store-specific promotions

• Faster campaign setup with no developer involvement

• Most valuable for loyalty-driven venues, franchises, and digital-first operators

Key features:

• Rule-based targeting using age, loyalty tier, inactivity, store, channel, and events

• Automated segmentation directly inside the Abacus Admin Panel

• Single-use or recurring coupons with weekly/monthly resets

• Spend thresholds and custom usage rules for tighter control

• Supported on Liven Magic App, Flutter App and Online Ordering

• Customisable descriptions and background images

• Pipeline expansion to POS and Kiosk for full-channel reach

Ready to put smarter, high-impact promotions to work? Book a demo and see Perks in action.

Loyalty Tiers

For OrderUp Blue (Alpha)

This upgrade brings loyalty front and centre for every diner on OrderUp Blue. Users can instantly see their status, unlock relevant perks, and apply tier-based coupons without friction. The streamlined checkout flow removes barriers, speeds up ordering, and gives venues a clearer path to higher spend and stronger retention.

Key benefits:

• Customers get a clear view of their tier, perks, and progress

• Tier-based coupons are easy to find and apply

• One-click checkout reduces friction and speeds up orders

• Guest and redirected users can still see their loyalty progress

• Prompts help keep customer contact details accurate

Key features:

• Loyalty tier display with real-time spend progress

• Tier-specific coupon browsing and application from the cart

• OTP-based sign-in or sign-up using phone number

• One-click checkout with saved payment methods

• Loyalty visibility for guests and Nomnie-redirected users

• Automatic update of Brandollar balances and coupon status after purchase

• Analytics for tracking coupon use and order value

Native Earn and Burn of Brandollars 

In OrderUp Blue

Loyalty only works if customers actually see and use it. Too often, rewards live in emails, codes get forgotten, and benefits go unused. 

Magic App v3 brings loyalty tiers and targeted rewards natively into online ordering. Customers can see their tier, points, and available rewards as soon as they log in, with discounts applied in a single tap.

Rewards apply with a single tap, tiers upgrade automatically, and every interaction is tracked end-to-end, giving venues a loyalty experience that customers notice effortlessly and use.

Key benefits

• Higher reward redemption without reminders or coupon codes

• Clear visibility of loyalty tiers and progress for customers

• More repeat orders as benefits unlock automatically

• Full tracking of reward performance and tier movement

Product highlights

• Loyalty tiers displayed directly in online ordering, including earn rate and progress to the next tier

• Targeted rewards are automatically assigned based on rules like birthdays, spend, or tier upgrades

• Eligible rewards are shown clearly in the cart and checkout with a one-tap application

• Discounts applied instantly with no codes, messages, or manual steps

• Points earned automatically using tier-based multipliers after payment

• Instant tier upgrades when spend thresholds are reached

• Complete reward and tier activity tracked in Liven Insights for reporting and optimisation

Book your demo of the new and improved Magic App here.

Run Peak Service Without the Chaos

With KDS Go

Peak service is where kitchens fall apart. Long ticket lists are hard to scan, items get missed, and small mistakes snowball into delays. The latest KDS Go upgrades are built for these moments. With stage-based workflows, simple tap actions, and clear visual signals, teams always know what needs attention next. Less confusion, faster recovery, and service that keeps moving.

Key benefits

• Faster decision-making during peak periods

• Fewer missed items and prep errors

• Smoother handover between stations and front of house

• Less pressure on staff when volume spikes

Product highlights

• Stage-based item views that group orders by what is waiting, cooking, or ready, so teams focus on the next action instead of scanning long dockets.

• Flexible screen controls to show what each kitchen needs, such as table numbers, item variants, order time, or seat count.

• Item sequence counters that show how many of the same item are in progress and where each one sits in the queue during high-volume prep.

• One-tap progression that moves items through prep stages, auto-prints when ready, and clears the screen when complete.

• Clear colour cues and table grouping so staff can understand order status at a glance without reading.

• Quick recovery actions that let teams reset items, undo mistakes, or reprint dockets instantly without disrupting service.

Take Control of Catering Orders in One Place

Catering orders come in from everywhere. Online, in-store, over the phone, through head office, and via sales reps. Until now, POS only handled a slice of that, leaving teams juggling workarounds for in-store and future catering orders. This update brings catering into POS properly, with one clear workflow to create, schedule, track, and prepare orders without gaps or guesswork.

Key benefits

• One consistent way to manage all catering orders

• Clear visibility of what is coming up and when to prep

• Fewer missed details and last-minute scrambles

• Proper billing for corporate catering customers

Product highlights

• Create catering orders directly in POS with a clear Catering order type

• Capture all customer details at entry, including company and special instructions

• Schedule fulfilment date and time for future orders using a simple picker

• New Scheduled Orders tab showing all upcoming catering orders from POS and online

• Filters and search to quickly find orders by date, status, customer, or payment

• Built-in prep reports for daily, weekly, or future planning

• Credit Account payments linked to approved corporate customers, plus pay-later tracking for follow-up

Better Control for Multi-Venue Operations

On Zeemart

Running multiple venues breaks down when control is split. Prices drift, recipes change store to store, inventory updates take hours, and suppliers multiply in the system. Zeemart fixes this with three practical upgrades: HQ-level control across outlets, bulk inventory updates in one action, and smarter supplier management. Together, they give the head office real oversight while cutting admin noise for every venue.

• HQ Control Across All Outlets

When every outlet can edit products and recipes, inconsistency is guaranteed. The new HQ module lets you nominate one outlet as headquarters. That HQ owns the master product list, pricing, recipes, and inventory. Other outlets can view the data but not change it. Updates happen once and apply everywhere, keeping food costs aligned and rollouts clean.

• Bulk Inventory Updates in One Upload

Recording production, wastage, or transfers one line at a time wastes hours. Bulk Record Production lets teams upload inventory changes in one go using Excel, on desktop or mobile. Units are locked, rows are validated, and bad data is blocked before it hits your system. Batch cooks and end-of-day adjustments now take minutes, not clean-up later.

• One Supplier, Multiple Branch Profiles

Managing the same supplier across states usually means duplicated records and messy invoices. Zeemart now lets you set up one supplier with multiple branch profiles, each with its own address and tax details. Orders automatically route to the correct branch, invoices match cleanly, and supplier records stay tidy without extra admin or reconciliation pain.

Reach Customers Instantly, Right Inside the App

Timing matters. If customers do not see the message, nothing happens. The new Braze push notification setup lets venues send timely, relevant updates straight to their mobile app users. Messages can link directly to key screens, trigger from real behaviour, and be tested safely before going live. The result is faster action from customers and clearer engagement for operators.

Key benefits

• Real-time communication with customers when it matters

• Higher engagement through behaviour-based targeting

• Clear paths from notification to in-app action

• Safer testing with separate staging and production setups

Product highlights

• Push notifications supported on both iOS and Android custom apps

• Segmentation based on user attributes, events, and behaviour

• Time-based and action-based campaign triggers

• Deep links that take users straight to specific in-app screens

• Full testing workflow using staging builds before production launch

• Central visibility of campaigns, delivery, and engagement in Braze

What’s Next?

We’re always looking for ways to help you serve your customers better. Stay tuned for even more exciting updates every month!