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guides

28 Aug 2025 • 4 min read

28 Aug 2025 • 4 min read

Fix Underperforming Stores Before It Costs You

Fix Underperforming Stores Before It Costs You

Fix Underperforming Stores Before It Costs You

Fix Underperforming Stores Before It Costs You

Compare sales, orders, and spend across venues by state, brand, or store to fix underperformance faster and scale what’s working.

Compare sales, orders, and spend across venues by state, brand, or store to fix underperformance faster and scale what’s working.

Written by

Liven

The ultimate hospo solution

Running multiple venues isn’t just a scaling challenge; it’s an operational one. Whether you manage a handful of high-performing QSRs or dozens of locations across states, if data lives in silos, visibility suffers.

That’s why we built enterprise dashboards on Liven Insights. Built for restaurant groups, franchise networks, and multi-location operators, it gives you everything you need to track, compare, and act.

Compare Sales and Orders Across States, Brands, or Store Types

You can segment data by state, group, or store name to see how each branch is tracking. That means faster diagnosis of underperformance, clearer insights into campaign lift, and more confident decisions about where to focus next.

If sales are up nationally but lagging in NSW, you’ll see it. If a regional promotion drives higher spend in owned stores but not franchises, you’ll know it’s not a product issue but an execution one.

Operators are using this view to:

  • Adjust regional budgets

  • Reroute attention to lagging locations before it impacts revenue

  • Prioritise successful rollout markets with data, not guesswork

Store-by-Store Comparisons That Drive Real Action

When revenue drops at a venue, most operators waste days figuring out why. Liven’s store comparison dashboard makes the cause obvious by lining up key metrics like:

  • Sales

  • Number of orders

  • Average spend per transaction

You can pinpoint what’s dragging performance without second-guessing. One group reported that their top 5 stores averaged >$5 million in annual sales. The next 5 averaged >$4 million (a 20% gap total). That gap isn’t unreachable. It’s the difference that targeted improvements in upselling, marketing execution, or local operations can close.

Operators are using this to:

  • Detect which stores need pricing, upsell, or service intervention

  • Validate which high performers are outliers and worth modelling

  • Spot shifts in customer behaviour before they impact recurring targets

Spot the Spike Before It Peaks (or Slumps)

Liven’s trendline view lets you zoom in on daily shifts across every store, so you can act fast when momentum moves. Additionally, the Explore mode gives you the tools to access daily financial entries by venue, with tax and invoice details.

Inside Explore, regional heads can:

  • Review daily invoice-level figures by venue, with tax, fee, and surcharge components.

  • Filter data by brand, store tag, or operational group to spot outliers or trends.

  • Use built-in forecasting tools to project upcoming performance based on historical patterns.

  • Investigate unexpected shifts in sales, margin, or tax.

Enterprise-Grade Access, Without the Noise

Visibility shouldn’t come at the cost of control. Liven’s platform gives you role-based access, so every stakeholder, from Head Office to Store Manager, sees exactly what they need, and nothing they don’t.

Group Heads can:

  • Oversee network-wide performance

  • Drill into regions, brands, or ownership groups

  • Compare stores while maintaining data integrity

Meanwhile, store-level users only access what’s relevant to their venue to help them improve without being overwhelmed.

When you’re running a network of venues, real performance gains come from clarity: knowing where to double down, when to intervene, and how to align every store to the same goals. Liven’s enterprise reporting gives you that clarity, without complexity.

Running multiple venues isn’t just a scaling challenge; it’s an operational one. Whether you manage a handful of high-performing QSRs or dozens of locations across states, if data lives in silos, visibility suffers.

That’s why we built enterprise dashboards on Liven Insights. Built for restaurant groups, franchise networks, and multi-location operators, it gives you everything you need to track, compare, and act.

Compare Sales and Orders Across States, Brands, or Store Types

You can segment data by state, group, or store name to see how each branch is tracking. That means faster diagnosis of underperformance, clearer insights into campaign lift, and more confident decisions about where to focus next.

If sales are up nationally but lagging in NSW, you’ll see it. If a regional promotion drives higher spend in owned stores but not franchises, you’ll know it’s not a product issue but an execution one.

Operators are using this view to:

  • Adjust regional budgets

  • Reroute attention to lagging locations before it impacts revenue

  • Prioritise successful rollout markets with data, not guesswork

Store-by-Store Comparisons That Drive Real Action

When revenue drops at a venue, most operators waste days figuring out why. Liven’s store comparison dashboard makes the cause obvious by lining up key metrics like:

  • Sales

  • Number of orders

  • Average spend per transaction

You can pinpoint what’s dragging performance without second-guessing. One group reported that their top 5 stores averaged >$5 million in annual sales. The next 5 averaged >$4 million (a 20% gap total). That gap isn’t unreachable. It’s the difference that targeted improvements in upselling, marketing execution, or local operations can close.

Operators are using this to:

  • Detect which stores need pricing, upsell, or service intervention

  • Validate which high performers are outliers and worth modelling

  • Spot shifts in customer behaviour before they impact recurring targets

Spot the Spike Before It Peaks (or Slumps)

Liven’s trendline view lets you zoom in on daily shifts across every store, so you can act fast when momentum moves. Additionally, the Explore mode gives you the tools to access daily financial entries by venue, with tax and invoice details.

Inside Explore, regional heads can:

  • Review daily invoice-level figures by venue, with tax, fee, and surcharge components.

  • Filter data by brand, store tag, or operational group to spot outliers or trends.

  • Use built-in forecasting tools to project upcoming performance based on historical patterns.

  • Investigate unexpected shifts in sales, margin, or tax.

Enterprise-Grade Access, Without the Noise

Visibility shouldn’t come at the cost of control. Liven’s platform gives you role-based access, so every stakeholder, from Head Office to Store Manager, sees exactly what they need, and nothing they don’t.

Group Heads can:

  • Oversee network-wide performance

  • Drill into regions, brands, or ownership groups

  • Compare stores while maintaining data integrity

Meanwhile, store-level users only access what’s relevant to their venue to help them improve without being overwhelmed.

When you’re running a network of venues, real performance gains come from clarity: knowing where to double down, when to intervene, and how to align every store to the same goals. Liven’s enterprise reporting gives you that clarity, without complexity.

Liven is the first complete hospitality system that works for you. Loved by over 7,000 venues across Asia Pacific and used by tens of millions of diners and operators annually. To see how Liven can work for you, visit liven.love

Liven is the first complete hospitality system that works for you. Loved by over 7,000 venues across Asia Pacific and used by tens of millions of diners and operators annually. To see how Liven can work for you, visit liven.love

End not knowing!

Get industry insights, guides, best practices from the best operators, sneak previews of new technology, and more!

End not knowing!

Get industry insights, guides, best practices from the best operators, sneak previews of new technology, and more!

End not knowing!

Get industry insights, guides, best practices from the best operators, sneak previews of new technology, and more!