Marketing is a full-time job. In hospitality, it’s also the one that often gets squeezed between lunch rush, late-night close, and costs.

You’re not just cooking or serving anymore; you’re promoting specials, running loyalty offers, sending birthday rewards, collecting feedback, and keeping guests coming back.

That’s the modern reality of hospitality: you’re competing for attention as much as for taste.

But how do you market like the best brands, without adding another full-time role to your roster?

The Challenge: Doing More With Less

Guests today expect personal, relevant, and timely messages, whether it’s a thank-you after dining in, a loyalty update, or a friendly “we miss you” nudge.

The problem? Most operators already wear too many hats. Even with the right marketing platform, finding the time and expertise to build automations, design campaigns, and track performance is nearly impossible.

That’s where Liven comes in to help you scale your marketing, without scaling your workload.

The Smarter Foundation: Liven Engage

Liven Engage is a marketing automation platform built specifically for the hospitality industry. It connects directly with your POS, ordering, and loyalty systems, helping you understand who your guests are and what drives them back.

With Engage, you can automate campaigns that used to take days - welcome flows, re-engagement offers, feedback surveys, and loyalty updates - all powered by your real guest data.

But having the tool is only half the equation. The real question is: who’s going to make it all run?

The Solution: Liven Engage Launchpad

That’s where Liven Engage Launchpad comes in, your marketing engine, fully managed by experts who live and breathe hospitality.

Launchpad is not another tool. It’s a done-for-you service that helps you set up, run, and optimise your entire customer marketing, all using the power of Liven Engage.

Here’s how it works:

• Setup & Strategy: We connect your data, clean your lists, and set the foundations for performance.

• Automation & Journeys: We design customer journeys that welcome, nurture, and re-engage guests automatically.

• Campaign Management: With your support, we handle creative development, testing, and reporting, so you can see clear results.

• Ongoing Optimisation: We monitor what’s working and keep improving it, week after week.

The result? A marketing operation that grows quietly in the background while you run your venue.

Flexible Support, Built for How You Operate

Every venue has different needs, so Launchpad comes in scalable tiers, from simple setup to full-service partnership.

• Starter: For venues starting out - set up, clean data, and essential automations.

• Pro: For growing operators - more journeys, continuous optimisation, and campaign support.

• Elite: For established brands - full management and strategy from a dedicated team.

• Enterprise: For multi-brand groups - deep integrations and white-glove execution.

Launchpad grows as you do: no overkill, no wasted resources. Just the right level of marketing muscle, when you need it.

The Human Layer: Strategy Meets Automation

Technology powers the system, but people make it work. Our team understands hospitality, marketing, and what it takes to create loyalty and engagement that lasts. We don’t just build automations, we build revenue momentum.

As Andy Lark, Chief Revenue Officer at Liven, explains:

“Hospitality has always been about relationships, but in today’s world, relationships are built digitally first. The Liven Engage Launchpad helps operators automate the marketing heavy-lifting while keeping every interaction authentic. It gives you the structure and support of a marketing team, without needing to hire one. And for those with a team - it build the capacity needed to scale with flexibility.”

The Outcome: Always-On Marketing, Zero Added Headcount

With Liven Engage Launchpad, your marketing runs 24/7, triggered by real guest behaviour, optimised by real people.

You’ll send fewer generic messages and more meaningful ones.
You’ll stop managing marketing and start scaling it.

Ready to grow smarter?

Talk to us about Liven Engage Launchpad and see how you can scale your marketing without adding a single new hire.