Smarter marketing, stronger loyalty, and more repeat visits - without more effort.

In hospitality, every guest interaction matters. But staying top-of-mind in between visits? That’s where many venues struggle. Loyalty tools help, sure -but they only go so far. What you really need is a marketing platform that understands how hospitality works, and does most of the heavy lifting for you.

That’s where Liven Engage comes in.

Here’s why it’s become the go-to marketing engine for hospitality operators looking to do more with less.

1. It Turns Customer Behaviour into Action

Most platforms collect data, then leave you with the hard part - figuring out how to use it. Liven Engage is different. It doesn’t just collect emails, it collects insights - and acts on them by allowing you to target the most relevant behaviours to drive your revenue and amp up your engagement. 

It connects directly to your POS, loyalty, ordering, and wallet systems so it can respond in real time. If a guest hasn’t visited in 30 days, you can send them a winback. If their wallet dollars are expiring, you can remind them to redeem. If they hit a new loyalty tier, you can celebrate them and automate the entire process.

With Liven Engage, you can identify who has unused dollars sitting in their accounts and prompt them to come back and use them - turning unspent value into revenue, without a discount.

Every message is timely, targeted, and based on what the guest actually did - not what you hope they might do.

2. Put your campaigns on autopilot

Winbacks, birthday surprises, referral prompts, loyalty nudges… Liven Engage handles all of it without your team needing to press send in real-time.

With a growing library of proven automations, it helps you stay in touch with guests throughout their entire lifecycle. No more one-and-done promotions. Just consistent, personalised touchpoints that build real loyalty.

It’s not about doing more campaigns. It’s about personalised and timely automations. 

3. It Helps You Do More With Less

Hospitality is full of time-consuming tasks. Building campaigns from scratch shouldn’t be one of them.

That’s why Liven Engage is built for ease and speed.

You get a full suite of tools that make setup feel less like a project and more like plug-and-play. Pre-built templates help you send your first campaign in minutes, not hours. Whether it’s a Mother’s Day offer, a post-visit survey, or a loyalty prompt, there’s likely already a version of it ready to go.

Drag-and-drop builders mean no coding, no formatting issues, and no design stress. You simply drop in your message, add a button, and preview it instantly across devices.

What makes it even easier? Our Automation Playbook.

This resource gives you access to proven journey templates designed specifically for hospitality: winbacks, birthdays, redemptions, and more. Each flow comes with the logic, timing, and messaging steps mapped out. You can run them as-is, tweak for your brand, or build your own from scratch using the visual automation builder.

And if you're unsure where to start, just request the playbook and our team can help you activate the flows that matter most to your venue.

4. It Makes Your Marketing Look Professional

Not a designer? Not a problem.

Liven Engage comes with on-brand templates for every occasion - from a weekend lunch offer to a seasonal celebration or birthday flow. SMS and email messages look clean, sharp, and on-brand every time.

Better yet, you can test what works with A/B tools and make quick tweaks without waiting on an agency.

5. It Gives You the Right Insights (Without the Complexity)

You don’t need a BI dashboard or a data analyst to see results.

Liven Engage tracks opens, clicks, redemptions, and revenue—so you can understand which campaigns are working, which tags engage best, and what drives visits.

All reports are visual, filterable, and designed for operators—not data scientists.

6. It Keeps Customer Data Organised and Useful

Guest profiles in Liven Engage aren’t just names and emails. They include visit frequency, loyalty status, wallet balance, favourite store, last order, and more.

You can build smart segments without complex filters—like “high spenders who haven’t visited this month” or “birthday coming up next week.” It makes targeting smarter, and your messaging more effective.

7. It Scales With Your Business

Whether you run one venue or 50, Liven Engage will scale to meet your needs.

It’s already powering marketing for national QSR brands, boutique cafes, and multi-venue groups. From onboarding to support, the platform is built for scale—without sacrificing personalisation.

As you grow, your marketing doesn’t need to get more complicated. Just more effective.

8. You Can Tap Into the Liven Launchpad

Getting started with automation is easy—but you don’t have to do it alone. Through the Liven Launchpad, you get access to onboarding support, custom campaigns, and on-demand services.

Want help building a journey? Need to map your segments or clean up data? We can do it for you - or hand you the tools to run it yourself. The platform is powerful, but it’s the support that makes it seamless.

Let’s go!

You didn’t open a venue to manage email lists and build automations. You opened it to create experiences worth coming back for.

Liven Engage helps you keep customers in the know with personalized and timely communications. It’s not just a marketing platform. It’s the system behind taking your loyalty, retention, and revenue growth to the next level.