Guest feedback is one of the most valuable tools for building loyalty, improving service, and encouraging repeat visits. But it’s not just about collecting responses - it’s about creating a simple, effective process to act on that feedback and show guests they matter.

That’s where post-visit survey campaigns come in. With Liven Engage, you can create automated, thoughtful, and rewarding feedback experiences that make guests feel heard - and more likely to return.

Why Feedback Campaigns Are Worth the Effort

When guests share their experience soon after visiting your venue, they’re giving you timely, honest insights you can act on. A well-timed survey can:

• Help identify what’s working and what needs attention

• Show guests you care about their input

• Turn a negative experience into a positive one

• Drive repeat visits with timely, relevant rewards

And when this is done with the right tools, the entire process becomes seamless.

How Liven Engage Makes It Easy

You don’t need to be a marketing expert to set up impactful campaigns. Liven Engage offers easy-to-use automation and customisation tools built specifically for hospitality venues.

Automated Flows

Trigger a survey flow after a guest visit - no manual follow-ups or guesswork. Set it up once and let the system run in the background.

Custom Forms

Use your own branding and language. Ask the questions that matter to you and your guests. Whether you want quick ratings or detailed feedback, the form is yours to shape.

Segment-Based Rewards

Use responses to trigger tailored rewards. Delight happy guests with loyalty incentives or win back others with thoughtful offers. It’s a smart way to close the loop and build loyalty.

Tips for Running a Great Survey Campaign

• Keep it short: 3–5 key questions work best

• Time it right: send the survey within a few hours of the visit

• Show appreciation: always thank guests for their time

• Follow up with intent: act on poor feedback when needed and reward the good

• Choose the right channel: Surveys don’t always have to be sent via email. For time-sensitive feedback, SMS can be a powerful (albeit costlier) option - especially when rapid responses matter. Liven Engage supports SMS survey campaigns built directly into your automation flows.

Build Loyalty One Visit at a Time

A well-run feedback campaign doesn’t just collect data - it creates a better guest experience. With the right tools, you can connect, respond, and build loyalty more effectively.

Liven Engage is designed to help hospitality venues do exactly that, without added complexity or cost.

Enquire about Liven Engage →