Automated emails generate 320% more revenue than non-automated ones, making marketing automation a powerful tool for businesses aiming to deepen guest relationships and drive engagement.

Manual Marketing Is Slowing You Down. Here’s a Better Way to Keep Guests Coming Back.

Keeping guests engaged takes more than great service; it takes timely, personalised communication. But for busy hospitality teams, doing this manually just doesn’t scale. 

That’s where Liven Engage comes in.

Why Automate in Liven Engage?

Staying consistently relevant with your guests across venues, visits, and offers is hard to do manually. Liven Engage lets you build targeted automations that run in the background, using your existing guest data to deliver the right message at the right time, whether it's a birthday offer, a loyalty nudge, or a post-visit survey. And because it's built for hospitality, every automation feels relevant, not robotic.

Example from Liven Engage: A simple, targeted automation in action.

All your customer data lives in one place, you can launch targeted automations without exporting lists or juggling tools. Whether you're starting from scratch or using one of our ready-to-go templates, the Liven Engage Launchpad makes every step simple, supported, and fast.

Here are just a few ways you can activate automations that keep your brand connected and your guests engaged:

• Welcome new guests and introduce your loyalty program with a first-touch flow

• Send birthday offers to celebrate guests and drive timely visits

• Promote venue-specific events based on recent visit history

• Nudge dormant Brandollar holders to return with personalised incentives

• Collect feedback automatically after visits to measure guest satisfaction

Over 30 Ready-to-Run Automations That Spark Engagement

Liven Engage includes a growing library of 30+ automation recipes tailored for hospitality, each one easy to customise based on your venue, audience, or goals.

These are just a few examples of how Liven Engage can help you automate guest touchpoints in a way that feels personal, timely, and on-brand:

Welcome Series – Onboard to Loyalty
When a new guest visits or signs up, trigger a warm welcome that introduces your loyalty program and shows them how to earn and use Brandollars. A strong first impression leads to stronger retention.

Birthday Promo – Celebrate & Invite
Celebrate your guests with a birthday message and a special offer. It's an easy way to make them feel valued and encourage another visit, often with friends in tow.

Venue Promotion – Localised and Relevant
Promote local events, specials, or announcements tied to specific venues. Automated messages triggered by visit history or location keep your outreach relevant.

Dormant Brandollars Campaign – Reignite Interest
Spot customers who purchased your Brandollars but haven’t returned recently. A reminder or bonus can bring them back and get them spending again.

Survey Follow-Ups – Listen and Learn
After a visit or campaign, trigger a survey to gather guest feedback. Tailor by venue, visit date, or segment, and link it to NPS tracking to continuously improve.

It’s simple to get started

If you aren’t familiar with CRM or email marketing platforms, let us do the work. Our experts in the Liven Engage Launchpad can get you ready to set and forget. And pre-built automations make it easy to get going without any deep expertise.

And we can even integrate Liven Engage with non-Liven platforms!

If you are ready to automate marketing, reduce costs, and boost revenue, let's chat!