It’s been a massive year for Liven and our customers - with a constant stream of innovations, many fueled by your suggestions and insights!. Here’s a recap of highlight releases from 2024 🚀

Magic App - Your No-Code Solution to Build, Brand, and Engage in Minutes

We launched the Magic App in 2024 for a seamless physical and digital venue experience. Enable easy ordering, rewards, and payments—all from a single QR code scan—for a flawless transition between dine-in and digital experiences.

Save the time and cost of building an app with a no-code solution, branded completely with your logo, photos, and design guidelines. Build in 20 minutes for a fraction of your typical app building costs. 

Streamline QR-powered ordering, payments, and rewards while capturing valuable customer insights. Keep your brand top of mind by sending out unignorable push notifications.

It’s all the benefits of an app without the hassle of coding, maintaining or downloading one!

Get in touch to know more

Front of House

1. Abacus Go

Abacus Go is a POS, scanner, receipt printer, and card payment in one device. Manage multiple menus, streamline table service with real-time updates, and support diverse payment options like LivenPay, Adyen, and Tyro MX51.

Action: Tap Abacus Go for Pop-up stores, events, and peak order windows. It also makes the perfect POS backup device.

2. Add a QR code to Pay Later Orders on OrderUp Blue

Generate unique QR codes for Pay Later orders, allowing customers to scan at the table or counter. Linked directly to the POS, the QR code simplifies payment completion via connected payment methods, offering a modern and intuitive ordering experience.

3. Liven One SSO

Simplify access with Liven One SSO, allowing a single login for seamless access across Abacus, OrderUp, Zeemart, and Nomnie.

• Eliminate Password Fatigue: One login reduces the need for multiple passwords, enhancing security and convenience.

• Boost Productivity: Save time by logging into all platforms at once, streamlining workflows.

• Strengthen Security: Centralised access management ensures consistent policies and quick access revocation.

Back Office

1. Liven Engage CRM

Tap Liven Engage CRM, to grow your audience and revenue with personalised, automated email and SMS campaigns. Leverage POS and loyalty data to target customers based on behaviour, milestones, and spending. Centralise customer insights across platforms like Liven Nomnie, Abacus, and OrderUp for seamless, data-driven engagement.

2. Direct Delivery Integration on OrderUp Blue

Streamline delivery operations and reduce costs with direct integrations like Uber Direct. Cut out intermediaries for delivery orders. With Abacus and OrderUp Blue, delivery management is simplified, and expenses are lower without relying on additional applications.

3. OrderUp Blue Catering

Reach more customers and grow your revenue with catering through OrderUp Blue! Set up a dedicated catering store with its own menus and hours, making it easy to manage separate orders. Offer customised options, flexible delivery, personalised rewards with Liven Loyalty, and everything you need to make catering a breeze.

4. Zeemart Self-Serve SKU Creation

Easily create multiple SKUs (Stock Keeping Units) in bulk with the new self-service feature on Zeemart—no support required. Upload items using a preset Excel template to instantly update your supplier catalogue and inventory.

For Abacus POS users, new items sync seamlessly to your sales list:

• Sales categories auto-update based on your Excel input.

• Selling prices are calculated automatically from cost prices and assigned margins.

• Edit or update sales items in bulk with ease.

5. Zeemart Theoretical COGS Report

Unlock real-time product cost insights with the Theoretical COGS Report. Leverage POS data and recipe mapping to calculate consumption costs for selected date ranges (as opposed to periods between stock counts). Make smarter financial decisions with a detailed view of your venue's cost structure and performance.

6. Group SKU: Combine Items from Multiple Suppliers

Simplify inventory with the new Group SKU feature on Zeemart. Combine the same item from different suppliers into a single SKU, streamlining stock counts and ordering.

Benefits include:

• Easier Stock Counts: Similar items are grouped and totalled, saving time during inventory checks.

• Efficient Ordering: Set the lowest price or a preferred supplier as the default when placing orders for grouped items.

7. Even More Configurations for Brandollar Rewards

Brandollar Rewards can be configured in three different ways depending on your requirements. These configurations control who "pays" for the issued reward:

• Regular Reward: The business, franchise or branch where the reward is redeemed covers the cost. 

• Backed Reward: The reward cost is funded by the issuing entity, such as a franchisee, branch or business where the reward is purchased. This ensures the franchisee redeeming the reward is not financially impacted, ideal for large franchise networks.

• Payout Reward: Liven absorbs the reward cost, typically offset by mechanisms like surcharges. This flexible option supports unique circumstances while maintaining balance.

Get in touch with us to know more.

8. Brandollar Float for Liven One

Brandollar Float empowers merchants by sending proceeds from Brandollar purchases directly to them, providing upfront capital for reinvestment in their business.

How It Works:

• When a user buys a float package, the cash amount (minus the float fee) is remitted to the merchant at the end of the statement period.

• No additional funds are sent to the merchant when credits are redeemed later.

📝 Pre-requisite

Merchants must agree to the Brandollar float scheme and associated fee rate.

Learn more here.

Reports and Analysis

1. Liven Insights

Gain powerful business intelligence with Liven Insights. Turn it on instantly to access in-depth customer engagement, loyalty, and behaviour analytics across your venues. Customisable dashboards and reports consolidate loyalty, POS, and business data, offering actionable insights to drive growth and smarter decisions.

Learn more about Liven Insights here.

2. Manage and Track Saleable Items Made In-House

Easily manage in-house creations like sauces, bread, or cakes with Zeemart. Add recipes or sub-recipes to your inventory, and ingredient stock auto-adjusts based on production quantities.

For Abacus POS users:

• In-house items sync directly to your sales inventory.

• Sales automatically deduct the finished item's stock, leaving ingredient inventory unaffected.

• Record wastage from Abacus POS back to Zeemart for complete tracking.

Ready to elevate your venue? 

These features are just the start. Stay tuned for even more tools to help you work smarter, serve better, and grow faster in 2025! 🎉