As a restaurant owner or manager, you know that every tap, every click on your online menu is a sales opportunity. Yet, you're forced to rely on the regular recommendations or upsell features that online ordering platforms offer. 

While they're a start, they often leave customers to browse aimlessly, hoping they stumble upon what they truly want. It's like guiding a customer to a bookshelf and saying, "Here are our most popular books," without taking into consideration whether they prefer fiction or cookbooks.

Imagine, instead, a system that truly understands your customers and your menu, transforming passive browsing into active, intelligent selling. 

What does that mean? Read on.

The Standard Experience: One of your regulars opens your menu at 8:30 AM. She sees a generic “Breakfast Specials” list. She scrolls to find her usual order. It takes time. She might skip the add-ons.

The Smart Recommendation Difference: Same time. Same guest. But this time, she is shown her usual: the Green Goddess Breakfast Bowl and her preferred Cold Brew with Almond Milk, suggested based on her past orders and the time of day. At checkout, she’s shown a new seasonal lunch bowl she’s likely to enjoy. She adds it too.

The result? A bigger basket. A faster experience. And a happier customer who keeps finding new favourites.

That’s the power of smart AI menu recommendations. And it’s coming to your self-ordering system.

Australia is ready

Australian diners aren’t just open to AI, they’re actively using it to guide decisions. As per Adyen’s annual report for 2024, 57% of Australian consumers say AI helps inspire their purchases, from meals to outfit and more. A 2025 survey by PWC also confirms that 42% Australians trust AI to make valuable recommendations.

With this in mind, we’ve been hard at work brewing an AI-enhanced online ordering experience for your venue and guests!

A smarter way to order

Our latest feature brings an AI-powered recommendation engine into your online ordering experience. It’s designed to help your guests discover more of what they love, while helping you lift order value with zero extra effort.

This ‘Smart Recommendations’ feature surfaces suggestions at two key moments: 

1. While guests are browsing the menu

2. Right before they check out. 

And it isn’t generic upselling. It’s context-aware, timely and personalised aka ‘smart’ recommendations.

What makes it ‘smart’?

Our recommendation engine learns from and gathers context through:

• A guests’ past orders and cuisine preferences, if they’re logged in

• The time of the day they’re ordering (think morning coffee, or late-night snacks)

• What’s already in their cart

• What’s trending at that location

Returning customers see personalized options they’re likely to love. For first-timers, it highlights your most popular picks or ‘what’s hot’ right now. Either way, every suggestion is designed to be helpful, not pushy.

Built for how people order today

Consumers expect more from online menus: less scrolling, more discovery, and more help finding what hits the spot i.e. better recommendations. With more Australians trusting AI to help them choose what to eat, and increased AI adoption, this is one of the easiest ways to stay ahead of guest expectations.

We’ve built something that meets that expectation, and fits into your workflow without disruption. Our beta venues report that it is one of the simplest ways to make their self-ordering system feel more relevant and personalised. Early A/B testing has already shown promising results, including:

• Uplift in total order values

• Higher add-to-cart rates

• Increased conversions

And we’re just getting started. 

Want to be first?

We’re inviting a select group of partners to pilot this feature ahead of full public release. This is your chance to lead the pack and give your menus an AI-powered boost!

Click here to register your interest and join the waitlist!