new on liven

new on liven

19 Feb 2025 • 8 min read

19 Feb 2025 • 8 min read

January Specials: Fresh Updates from Liven’s Kitchen

January Specials: Fresh Updates from Liven’s Kitchen

January Specials: Fresh Updates from Liven’s Kitchen

January Specials: Fresh Updates from Liven’s Kitchen

Written by

Liven

The ultimate hospo solution

This month’s updates are all about efficiency and growth. Experience the win-win of making earning rewards a breeze with QR-code redemption and increasing signups to your loyalty program. Know if your marketing works by tracking customers from Facebook ads to Orderup with Meta-Pixel. Then, see how to sharpen up your back office by speeding up invoice processing.

Here’s a few of the highlights of what we released this month.

Instant Rewards for New Sign-Ups, without Passwords!

What's On The Plate?  

New customers can now be rewarded when they sign up through your loyalty program without creating a new username or password. This seamless experience makes it easier to welcome and reward new customers instantly.

This is all made possible by a technology called OIDC (OpenID Connect) verified logins.

OIDC is a secure way for apps to verify your identity using a trusted login (tokens, passwords and biometrics stored online). It saves customers from creating new passwords while keeping your data safe. 

This process with OIDC-verified rewards is remarkable because:

  • The signup flow is secure, frictionless and quick.

  • You can send rewards via SMS or email, including the unique promo code so they can claim them immediately or at a later date.

  • You can offer rewards (Brandollars, vouchers, or free items) tied to your business goals and provide special deals only available through your loyalty program.

  • The OIDC authentication keeps customer data safe. Unique reward records and secure authentication processes ensure safe, one-time redemptions.


Excited? Please get in touch with us and we will help you set it up.

Nomnie Pay Online: Fast, Secure & Lower Cost Payments

Now, restaurants using Nomnie can accept secure online payments directly through their web app, making transactions faster and smoother while enhancing the overall customer experience.

Why You’ll Love Nomnie Pay Online:

Unified Reporting – Track online and offline payments in one place.
Seamless Checkout – Embedded gateway for a smooth payment experience.
Top-Tier Security – Industry-leading protection for every transaction.
Saved Payments – Tokenised storage for faster repeat purchases.
Frictionless Orders – Auto-filled contact & delivery details for logged-in members.
Mobile-Optimised – Fast, easy checkout on any device.

Nomnie Pay is a paid feature. Get in touch with us for pricing information.

Faster, Smarter Item Management with KDS Quantity Adjustments

What's On The Plate?  

In a fast-paced kitchen, every second counts. Manually adjusting item quantities on the Kitchen Display System (KDS) can slow things down and increase errors. Our new Completed Item Quantity (QoL) update prevents this—simply tap to reduce item quantities or press and hold for bulk adjustments. This streamlined process improves accuracy, speeds up service, and reduces stress during peak hours.

We’ve curated this for:

  • Quick-Service Restaurants (QSRs)

  • Casual Dining Restaurants

  • High-Traffic Cafés

How to enable:

  • Open the Abacus iOS KDS app.

  • Navigate to Settings and find the Completed Item Quantity toggle.

  • Switch it ON to activate the feature.


Full Control Over Cash Payments at Every Register

What's On The Plate?  

Not every register needs to accept cash, and now you have the flexibility to decide. Our new Manage Cash Payment Per Register feature lets you enable or disable cash payments for each Abacus POS register independently. Whether you’re transitioning to a cashless setup or optimising payment flows, this feature ensures seamless operations without disrupting your checkout process.

Key highlights:

  • Faster, Streamlined Checkout – Reduce confusion by aligning payment methods with register use.

  • Operational Resilience – Settings are stored locally to minimise disruptions from cloud downtime.

  • Easy Setup & Continuity – Registers automatically fetch saved settings from the cloud upon installation.


Invoice processing with Zeemart just got faster by 60%!

What’s on the plate?

We’ve implemented automation and workflow changes in invoice processing for Zeemart that will reduce processing time to less than a minute! 

For those using the self-serve version of invoice processing,

  1. Did you know that the top reason for invoice rejections is new items? To address this, we’ve introduced a workflow change that lets a human verifier add new items to the supplier catalogue while verifying rejected invoices. This small but mighty change will bring down the time spent on this activity by almost ~60%

  2. Another common reason for rejection is price changes. Now our system does the data entry work of mapping those price changes and gives you the option of easily accepting or rejecting these changes via the invoice or the price change report. Additionally, you can also choose to update the prices in the market list in the same flow.

Updated Theoretical Cost Of Goods Sold (TCOGS) reports

What’s on the plate?

One of the most common questions operators have is how to optimize their inventory. How can they know which items are selling better vs which have the best margins, so they can plan promotions & pricing accordingly?

Zeemart now shows you Total Sales vs TCOGS at a menu item level. This report will help you pinpoint which menu items are costing you the most, by putting together their TCOGS and sales data. Visit the Theoretical Cost of Goods Sold report and click on the Menu Items Tab to check it out.


Note: This is exclusively possible if you’re using Liven Zeemart with Liven Abacus POS.

Create Recipes Faster

What’s on the plate?

We’ve made some enhancements to the Recipes UI that will make keying in recipes faster for you. So far, you had to ensure that all your ingredients were added to the inventory first. Now, any items in the market list will appear as ingredients, and you can add them to the inventory straight from the recipes page.

Better marketing, now possible through the OrderUp Blue Meta Pixel Integration

What’s on the plate?

Your online ordering menu can now integrate with Meta using the Meta Pixel. Through this integration, OrderUp Blue tracks and passes information about customers and their activity on your menu to Meta as events, like ‘PageView’, ‘AddToCart’, ‘Purchase’ and other standard events. You can view this information in the Meta Events Manager tool on Facebook Business. 


This integration will help you:

  • Run targeted ads or retargeting ads on Meta platforms using high-intent signals from your customers such as when they visit specific menus, add items to cart or make purchases.

Pro Tip: Set up dynamic ads to show customers ads based on the items they viewed or interacted with to make the ads even more effective.

  • Better track and measure the performance of Meta ad campaigns where you’re sending users to your online ordering platform.

Pro Tip: Consider using Conversions API in addition to the Meta Pixel for a redundant event setup. 

  • Find new Lookalike audiences similar to the customers who interacted with your menu and sent high-intent signals such as adding items to the cart or buying.


What’s Next?

We’re always looking for ways to help you serve your customers better. Stay tuned for even more exciting updates every month!

This month’s updates are all about efficiency and growth. Experience the win-win of making earning rewards a breeze with QR-code redemption and increasing signups to your loyalty program. Know if your marketing works by tracking customers from Facebook ads to Orderup with Meta-Pixel. Then, see how to sharpen up your back office by speeding up invoice processing.

Here’s a few of the highlights of what we released this month.

Instant Rewards for New Sign-Ups, without Passwords!

What's On The Plate?  

New customers can now be rewarded when they sign up through your loyalty program without creating a new username or password. This seamless experience makes it easier to welcome and reward new customers instantly.

This is all made possible by a technology called OIDC (OpenID Connect) verified logins.

OIDC is a secure way for apps to verify your identity using a trusted login (tokens, passwords and biometrics stored online). It saves customers from creating new passwords while keeping your data safe. 

This process with OIDC-verified rewards is remarkable because:

  • The signup flow is secure, frictionless and quick.

  • You can send rewards via SMS or email, including the unique promo code so they can claim them immediately or at a later date.

  • You can offer rewards (Brandollars, vouchers, or free items) tied to your business goals and provide special deals only available through your loyalty program.

  • The OIDC authentication keeps customer data safe. Unique reward records and secure authentication processes ensure safe, one-time redemptions.


Excited? Please get in touch with us and we will help you set it up.

Nomnie Pay Online: Fast, Secure & Lower Cost Payments

Now, restaurants using Nomnie can accept secure online payments directly through their web app, making transactions faster and smoother while enhancing the overall customer experience.

Why You’ll Love Nomnie Pay Online:

Unified Reporting – Track online and offline payments in one place.
Seamless Checkout – Embedded gateway for a smooth payment experience.
Top-Tier Security – Industry-leading protection for every transaction.
Saved Payments – Tokenised storage for faster repeat purchases.
Frictionless Orders – Auto-filled contact & delivery details for logged-in members.
Mobile-Optimised – Fast, easy checkout on any device.

Nomnie Pay is a paid feature. Get in touch with us for pricing information.

Faster, Smarter Item Management with KDS Quantity Adjustments

What's On The Plate?  

In a fast-paced kitchen, every second counts. Manually adjusting item quantities on the Kitchen Display System (KDS) can slow things down and increase errors. Our new Completed Item Quantity (QoL) update prevents this—simply tap to reduce item quantities or press and hold for bulk adjustments. This streamlined process improves accuracy, speeds up service, and reduces stress during peak hours.

We’ve curated this for:

  • Quick-Service Restaurants (QSRs)

  • Casual Dining Restaurants

  • High-Traffic Cafés

How to enable:

  • Open the Abacus iOS KDS app.

  • Navigate to Settings and find the Completed Item Quantity toggle.

  • Switch it ON to activate the feature.


Full Control Over Cash Payments at Every Register

What's On The Plate?  

Not every register needs to accept cash, and now you have the flexibility to decide. Our new Manage Cash Payment Per Register feature lets you enable or disable cash payments for each Abacus POS register independently. Whether you’re transitioning to a cashless setup or optimising payment flows, this feature ensures seamless operations without disrupting your checkout process.

Key highlights:

  • Faster, Streamlined Checkout – Reduce confusion by aligning payment methods with register use.

  • Operational Resilience – Settings are stored locally to minimise disruptions from cloud downtime.

  • Easy Setup & Continuity – Registers automatically fetch saved settings from the cloud upon installation.


Invoice processing with Zeemart just got faster by 60%!

What’s on the plate?

We’ve implemented automation and workflow changes in invoice processing for Zeemart that will reduce processing time to less than a minute! 

For those using the self-serve version of invoice processing,

  1. Did you know that the top reason for invoice rejections is new items? To address this, we’ve introduced a workflow change that lets a human verifier add new items to the supplier catalogue while verifying rejected invoices. This small but mighty change will bring down the time spent on this activity by almost ~60%

  2. Another common reason for rejection is price changes. Now our system does the data entry work of mapping those price changes and gives you the option of easily accepting or rejecting these changes via the invoice or the price change report. Additionally, you can also choose to update the prices in the market list in the same flow.

Updated Theoretical Cost Of Goods Sold (TCOGS) reports

What’s on the plate?

One of the most common questions operators have is how to optimize their inventory. How can they know which items are selling better vs which have the best margins, so they can plan promotions & pricing accordingly?

Zeemart now shows you Total Sales vs TCOGS at a menu item level. This report will help you pinpoint which menu items are costing you the most, by putting together their TCOGS and sales data. Visit the Theoretical Cost of Goods Sold report and click on the Menu Items Tab to check it out.


Note: This is exclusively possible if you’re using Liven Zeemart with Liven Abacus POS.

Create Recipes Faster

What’s on the plate?

We’ve made some enhancements to the Recipes UI that will make keying in recipes faster for you. So far, you had to ensure that all your ingredients were added to the inventory first. Now, any items in the market list will appear as ingredients, and you can add them to the inventory straight from the recipes page.

Better marketing, now possible through the OrderUp Blue Meta Pixel Integration

What’s on the plate?

Your online ordering menu can now integrate with Meta using the Meta Pixel. Through this integration, OrderUp Blue tracks and passes information about customers and their activity on your menu to Meta as events, like ‘PageView’, ‘AddToCart’, ‘Purchase’ and other standard events. You can view this information in the Meta Events Manager tool on Facebook Business. 


This integration will help you:

  • Run targeted ads or retargeting ads on Meta platforms using high-intent signals from your customers such as when they visit specific menus, add items to cart or make purchases.

Pro Tip: Set up dynamic ads to show customers ads based on the items they viewed or interacted with to make the ads even more effective.

  • Better track and measure the performance of Meta ad campaigns where you’re sending users to your online ordering platform.

Pro Tip: Consider using Conversions API in addition to the Meta Pixel for a redundant event setup. 

  • Find new Lookalike audiences similar to the customers who interacted with your menu and sent high-intent signals such as adding items to the cart or buying.


What’s Next?

We’re always looking for ways to help you serve your customers better. Stay tuned for even more exciting updates every month!

Liven is the first complete hospitality system that works for you. Loved by over 7,000 venues across Asia Pacific and used by tens of millions of diners and operators annually. To see how Liven can work for you, visit liven.love

Liven is the first complete hospitality system that works for you. Loved by over 7,000 venues across Asia Pacific and used by tens of millions of diners and operators annually. To see how Liven can work for you, visit liven.love

Never miss what’s cooking

Keep up to speed with the practices, tools and techniques used by the best operators - and what’s cooking in the Liven Kitchen.

Never miss what’s cooking

Keep up to speed with the practices, tools and techniques used by the best operators - and what’s cooking in the Liven Kitchen.

Never miss what’s cooking

Keep up to speed with the practices, tools and techniques used by the best operators - and what’s cooking in the Liven Kitchen.