Running a hospitality business means juggling countless moving parts—from keeping the kitchen running smoothly to making customer experiences unforgettable. That’s why we’ve rolled out updates designed to help you save time, improve efficiency, and strengthen your brand’s impact.  

Let’s explore this month’s new features and how they can whisk things into shape for your business.  

🌟 Split Printing for Kitchen Orders

What’s on the Plate? 

Your kitchen team handles multiple prep stations for entrees, desserts, and drinks, and yet, all the orders arrive on a single ticket. Confusing, right? 

Split Printing changes the game by dividing tickets to print by menu item or category. Now, orders are routed directly to the appropriate station—eliminating kitchen confusion.  

Split Printing helps your kitchen run like a well-oiled machine:  

• Minimise errors: Each station gets only the items they need to prepare.  

• Save time: Streamline prep and ensure faster order fulfilment.  

• Boost team efficiency: Enable smoother collaboration across prep stations.  

💡 Pro Tip: Customise category printing to align with your kitchen workflow. Perfect for QSRs, bars, or any space with separate prep stations.  

We’ve Curated This For:  

• High-volume restaurants  

• Kitchens with multiple prep stations  

• Cafes and bars separating food and drink orders   

Available for 🌏

Release Stage: General availability

🌟 Hold Items Exclusively for In-Store Customers

Reserve items exclusively for in-store purchases by marking them as "POS Only." This keeps certain inventory unavailable for online or delivery platforms and shows them as “sold out” on those channels.  

We curated this for restaurants with unique in-store specials, offers or limited items.  

Released for: 🌏 iOS POS

Release stage: Pre-alpha 

🌟 Upgrade Your KDS to Up To an 8x8 Layout

Kitchens handling high-volume orders can now configure up to 8 columns and rows on their KDS for better order organisation.  

We curated this for busy fast-food kitchens with complex workflows.  

Released for: 🌏 iOS KDS

Release stage: General availability

🌟 More Flexible Payment Options: Tyro Tap & Pay and Nomnie Pay on Abacus Go

What's On The Plate?  

No more long lines or rigid payment setups. The Tyro T-Series introduces faster Tap & Pay options on Android POS and mPOS devices, while the Nomnie Pay integration lets you process payments anywhere. These features ensure every transaction is smooth—whether you’re at the counter, tableside, or on the go.  

Flexible payment options improve both speed and convenience:  

• Handle peak hours effortlessly: Reduce queue times with Tap & Pay and tap-to-refund features.  

• Go mobile: Accept payments wherever your customers are—ideal for food trucks or event venues.  

• Ensure accuracy: Transactions sync instantly with your POS system.  

• All this with the most competitive processing rates in the market!

We’ve Curated This For:  

• High-traffic venues like QSRs or busy cafes  

• Food trucks or pop-up restaurants  

• Businesses using Tyro looking for an upgrade  

Available for: T-Series: 🌏 N-Series: 🇦🇺 🇸🇬

Stage of release: T-Series: General Availability, N-Series: Pre-Alpha

🌟 Top Up Customer Accounts From the POS  

Topping up loyalty accounts can be time-consuming and prone to connection issues, or other friction points, reducing customer engagement. With this update, staff can add funds directly via the POS, simplifying the process. Rewards are instantly redeemable, improving operational efficiency and encouraging greater loyalty program participation.

We curated this for businesses with loyalty programs and busy lines, where quick transactions are as important as maintaining customer loyalty.  

Released for: 🌏

Release stage: Pre-alpha 

🌟 Custom Brandollar Naming on Self-Ordering Kiosk & CFD

What's On The Plate?  

Your brand isn’t just about the food you serve—it’s the entire experience. Now, with personalised Brandollars and "Scan to Pay" on iOS POS devices, you can enhance your branding at every step of the customer journey. Think customised digital currency names (like “Joe’s Bucks” or “Deli Points”) and instant QR code payments.  

Custom Brandollar naming strengthens your brand by:  

• Creating a memorable, branded rewards system.  

• Simplifying payments with QR codes for card, cash, or Brandollars.  

• Increasing loyalty enrollment with a professional, consistent experience.  

📝 Heads-Up: If you don’t rename Brandollars in the backend, the default name will appear as “Liven pay.”  

We’ve Curated This For:  

• Multi-location chains personalising loyalty programs  

• Marketing-savvy businesses focused on brand experience  

Available for 🌏

Stage of release: General availability

🌟 Brandollar Rewards Connect

Brandollar Connect allows merchants to automatically distribute branded loyalty rewards to all customers across kiosk, online ordering and customer facing display.

We curated this for brands to grow their loyal audience through scalable marketing automation. 

Released for: Singapore & Australia

Release stage: General availability

🌟 Android POS & KDS Flutter App Enhancements  

➡️ Real-Time KDS Order Enablement  

What's On The Plate?  

Say goodbye to delays and guesswork in the kitchen! With Real-Time KDS Order Enablement, orders taken on the POS automatically push to the Kitchen Display System (KDS) as “temporary orders.” This means your kitchen staff can start prepping items before the payment is confirmed, ensuring they stay ahead of the rush. Once confirmed and paid, the orders transition to “permanent” status, giving the team full clarity on what to prepare and when.  

• Stay Ahead of the Game: Early visibility means your kitchen can start prep without waiting for payment confirmation.  

• Minimise Downtime: Keeps kitchen staff actively engaged during peak periods.  

• Improve Order Accuracy: Transitioning to “permanent” orders ensures no confusion between pending and confirmed items.  

We’ve Curated This For:   

• High-volume kitchens managing tight timelines  

• Cafes and QSRs juggling fast order turnover  

• Teams prioritising prep efficiency during busy periods  

Released for: 🌏

Release stage: Pre-alpha

➡️ Order Routing & Load Balancing

What's On The Plate?  

Ever felt the chaos of having one KDS overwhelmed while another sits idle? The new routing and load-balancing feature intelligently distributes orders across KDS devices, ensuring even workloads. Each KDS receives unique orders based on its station’s capacity, eliminating duplicate tickets and improving overall kitchen harmony.  

• Prevent Bottlenecks: Balance workloads across stations to maintain efficiency.  

• Customised Routing: Orders flow directly to the right station, simplifying prep.  

• Real-Time Updates: Seamless adjustments ensure the entire team stays aligned as orders progress.  

We’ve Curated This For:   

• Multi-station kitchens handling diverse prep tasks  

• Restaurants needing smart order distribution during rush hours  

• Venues striving for smooth and balanced workflows  

Released for: 🇸🇬

Exclusive for KDS Go

➡️ Product Grouping 

What's On The Plate?  

Simplify the chaos of busy order screens with Product Grouping. Similar items in an order are now grouped together on the KDS, giving your team an easier, more streamlined view. Real-time quantity tracking ensures everyone stays up to speed on the progress of grouped items, reducing errors and speeding up fulfilment.  

• Clearer Screens: Grouped orders simplify what needs to be prepped and where.  

• Speedier Processing: Prep teams can work more efficiently when similar items are grouped together.  

• Accurate Fulfilment: Real-time tracking keeps everyone on the same page.  

We’ve Curated This For:   

• Kitchens handling multiple orders with similar items (e.g., fries, pizzas, or drinks)  

• Teams focusing on speed and accuracy during peak times  

Released for: 🇸🇬

Exclusive for KDS Go

➡️ Ingredients View 

What's On The Plate?  

Ingredients View brings the details that matter most to your kitchen team. This new feature displays the specific ingredients required for each order, empowering proactive prep. Kitchen staff can even “bump off” ingredients as they’re prepped, ensuring a smooth workflow and reducing disruptions.  

• Proactive Prep: Ingredients are displayed ahead of time, allowing better planning.  

• Improved Workflow: Mark items as prepped to maintain focus and momentum.  

• Reduce Interruptions: Keeps your kitchen running smoothly without unnecessary back-and-forth communication.  

We’ve Curated This For:   

• Kitchens focused on precise ingredient management (e.g., pizza toppings, sauces, or garnishes)  

• Teams aiming to reduce back-and-forth between prep stations  

Released for: 🇸🇬

Exclusive for KDS Go

What’s Next?

We’re always looking for ways to help you serve your customers better. Stay tuned for even more exciting updates every month!