The evidence is clear from recent research - self-service kiosks are gaining significant traction in the restaurant industry. Analysis indicates that in some markets, 42% of customers have already embraced kiosk ordering, with over one-third expressing interest in expanded kiosk availability. That customers would rather interact with a screen over a human is counterintuitive - so why? The data reveals several key factors driving customer satisfaction with kiosks:

• 44% appreciate the ability to order at their own pace

• 41% value the user-friendly menu exploration experience

• 40% enjoy comprehensive menu visibility

Perhaps most notably, 59% of users reported discovering new menu items and customization options they hadn't considered. This enhanced menu discovery and customer satisfaction suggests kiosks represent a valuable opportunity for revenue growth.

Abacus Self-Ordering Kiosks are a popular choice to answering the need for streamlining operations, driving profitability, and delivering a seamless experience for your customers and team.

Ramping Revenue & Service for the Holiday Season

1. Eliminate the Queue, Increase Revenue

By reducing or eliminating the queue, you’ll pull more diners in and benefit from increased revenue - ease of ordering, convenience, and speed are major drivers in venue selection, particularly during busy weekly and seasonal periods. Reduced labor costs and increased order volume contribute to an ROI of less than 12 months with none of the risks of employee attendance or service quality.

2. Drive AOV in the right direction

Digital interactions are one of the fastest ways to increase average order values. Abacus kiosks intelligently recommend combos, add-ons, and upgrades, encouraging customers to explore more options and increase their spending. According to Harvard Business Review, orders placed through self-ordering systems are, on average, 20% higher in value than those taken by human cashiers—making kiosks a proven tool for driving revenue without additional staff effort.

3. Error Free Order Flows

Orders placed through the kiosks go directly to your kitchen with zero room for error, ensuring accurate orders, happier customers, and a more efficient team. Integrated payments streamline the checkout process, while Liven Loyalty makes it easy to reward and incentivise customers. You can deploy rewards, offer LivenPay, and build lasting customer loyalty with just a click.

4. Customisation for Your Venue

Liven Abacus Kiosks are tailored to your needs. Whether wall-mounted, countertop, or free-standing, you choose what works best for your space. They also reflect your branding, menu, and language, giving customers a consistent experience. Kiosks have become a compelling way to increase brand presentation and dynamically shift offers and messages.

5. Handle Holiday Crowds Without Adding Staff

With kiosks managing a significant portion of the workload, your team can focus on delivering quality service rather than juggling too many tasks. This is especially crucial during the holiday rush when extra hands aren’t always available.

6. Gain Customer Insights

Liven Abacus Kiosks don’t just take orders—they help you understand your customers better. By integrating with your POS system, they provide access to detailed data and analytics through Pocket BI Dashboards, offering instant visibility into customer behavior and preferences. With the Abacus Pocket Manager app, monitor key metrics on the go to personalise offerings, target promotions, and optimise your menu for greater profitability.

Why You Need Liven Abacus Kiosks This Holiday Season

The reality of the hospitality industry is that demand often exceeds capacity during peak times. Hiring temporary staff is costly and unreliable, and stretching your existing team too thin risks burnout and errors. Abacus Self-Ordering Kiosks directly address this by:

• Saving Costs: They’re a one-time investment that pays off season after season, eliminating the need for extra staffing.

• Improving Customer Experience: Faster service, error-free orders, and personalised upsells create a better dining experience.

• Maximising Revenue: Increased average spend and reduced operational bottlenecks mean more profits, even during your busiest days.

Is a Kiosk right for me?

Good question! The simple answer is yes, but it all depends. Here are a few considerations:

• Millennials and Gen Z show the highest adoption rates

• Urban locations see faster acceptance than rural areas

• Visual menu presentation encourages exploration of premium options

• Business districts show peak usage during lunch hours

• The footprint can be in the venue, outside the venue, or even in another location in a mall for pickup.

When your venue is at capacity and your team is stretched thin, Abacus Self Ordering Kiosks help maintain smooth operations by handling order placement and payments. This allows your staff to focus on delivering excellent service and enhancing the customer experience.

Ready to ease the pressure this Christmas and beyond? Contact us today to discover how Liven Abacus Kiosks can help you win this holiday season!