A typical tech stack of top Australian hospo operators can consist of more than 25 technology ingredients. Everything from POS systems, online ordering systems, payment processing, kitchen screens, delivery, loyalty programs, mobile apps, kiosks, and maybe even a marketing automation platform. And yet, we’re hearing from operators how issues still seem to persist:

• Staff having to replicate menus and re-enter items manually across systems

• Delivery menus out of sync with the kitchen

• No idea who their best customers actually are

• Loyalty programs that don’t work when customers pay with cash

• Reporting strewn across 5 dashboards if available at all

Integration of technology isn’t possible, or too hard or costly to pull off. 

But all that’s changing. What if your POS system tied together all your business systems to create a growth and operations engine that made you more and cost you less?

What a Modern POS should do

Rather than buying POS as an ingredient, the best operators are moving towards an 

1. Integrated out of the box:

All orders from all channels, payments via app, QR or terminals, loyalty, delivery, stock and customer data should converge in one system. No chasing multiple vendors or logging into multiple systems just to change the price for an item or troubleshoot. They’re looking for platforms that offer one login, one view - like Liven Abacus POS as a part of the Liven One ecosystem.

2. Menus that do more, automagically

With older systems, a single change, say, a new special or a price update, might require logging in to Uber Eats, DoorDash and the in-house POS separately. A modern cloud POS with central data management means you write once and update everywhere. Timed menus, modifiers and bundles sync automatically across channels. Staff spend less time re-entering information and more time serving guests.

3. Front and back in sync, always

Run out of a specific ingredient? Front-of-house should update instantly. Orders should hit the right kitchen station without delays or paper dockets. Run one unified system that syncs sales, stock, menus and stations without spreadsheets, manual toggling, or missed items. Like Abacus POS.

4. Loyalty that works across every ordering and payment mode

Customers shouldn’t need to remember their ID or carry a card to prove their loyalty. Payments and loyalty systems shouldn’t be disconnected. A CRM shouldn’t just be a mailing list. Liven Abacus POS connects to payments to loyalty and marketing and enriches customer profiles with purchase data. This helps operators automate post-sale rewards and send out auto-personalised offers, even for customers who paid with cash or tapped their phone.

5. Growth without the admin grind

Adding venues shouldn’t mean copying everything manually. Abacus POS comes with multi-site and multi-language menu publishing, offers 15 levels of automated pricing flexibility, real-time BI reporting by venue, and the power to run your whole group from one login, with multi-access capabilities. Additionally it gives you access to new growth channels like catering.

6. Local “all-in-one” support

Hospitality POS providers often don’t provide adequate support to hospitality venues. On-site support often costs an arm and a leg, while online support is offline when you most need it. This can be really costly when something goes wrong in the middle of service. Especially when your team has to deal with multiple support channels for multiple vendors. This all changes when you have an integrated POS, like Liven’s Abacus. You get access to a single point-of-contact, and on-ground support to ensure you keep running smoothly. And all of this is included in your Liven One package.

How Aussie operators are making it work

The best venues in Oz aren’t dealing with multiple separate systems and vendors anymore. They’ve moved to integrated platforms like Abacus POS, part of Liven One. Liven One delivers POS, payments, loyalty, digital ordering, KDS, inventory tools, customer data and analytics all under one umbrella. So you have a unified pathway to accessing support and success, through a single vendor.

Operators love it because:

• Up to 75% total cost to own (ask for a tech assessment and we will show you how)

• Faster onboarding, where you can be live in under 30 minutes

• Cloud-based restaurant POS for real-time access & sync

• At least 99% uptime, with a true offline mode

• Lower hardware costs

• Deep integrations with delivery marketplaces & accounting software like UberEats, DoorDash, and Xero

The bottom line

Your POS shouldn’t just sit on a counter, it should act as the operating system that drives your hospitality business. It should power everything - front-of-house, back-of-house, delivery, payments, loyalty, CRM, and business intelligence. 

Does your POS do this & more, like Liven’s Abacus POS? If not, it's time to ask yourself if your POS is holding you back or powering you forward? Here’s a guide to help you find the best POS system for your restaurant. 

But if you’re like 7000+ venues who’ve trusted Liven already, set up a call with our team to get onboard a modern POS platform that will drive your growth.